Privacy notice

This explains what Latch keeps about you and why. It covers people who send us an enquiry and the tradespeople who use Latch. If you texted a business that uses Latch, see the privacy link in the text it sent you.

If you send us an enquiry

We keep your name, business name, mobile, trade and anything you write, so we can text you about setting up Latch. We use them for nothing else and never sell them. They're deleted after 12 months, or sooner if you ask.

If you use Latch

We keep your business details, mobile, the areas and hours you work, any prices you give us, and access to your Google Calendar so we can check free times and add jobs. That access key is stored encrypted. If you pay by card, Stripe handles it and we never see your card details. We keep this while you use Latch; when you leave, we delete it.

For your customers, we act on your behalf: we text people who ring you, keep their messages and job details for up to 12 months, then delete them automatically.

Why we can use it

To answer your enquiry (legitimate interests), and to provide the service you signed up for (contract).

Who else handles it

Only the companies we need to run Latch: Render (hosting), Twilio (calls and texts), Anthropic (the AI assistant that writes the texts), Google (your calendar) and Stripe (payments). Some are based in the US, so data may be processed there.

Cookies

Only the ones that keep you signed in. No tracking or advertising cookies.

Your rights

You can ask to see, correct or delete what we hold about you: email info@asklatch.co.uk, and we'll do it within a month. You can also complain to the ICO (ico.org.uk).